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Frequently Asked Questions
Can you deliver?
Yes, depending when, where and the availability of our staff. There is an additional fee for delivery.
What is required to rent a piece of equipment?
For large equipment, we require a valid driver's license and major credit card.
For small, hand-held equipment we require a form of ID and a major credit card.
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Do I have to fuel the equipment?
Any equipment rented will be fully fueled. Customers are required to return equipment fully fueled. Fuel charges will be added for returned equipment not fully fueled.
What happens if I damage a piece of the equipment?
Do not panic, we understand accidents happen. All that we ask is you pay for repairs.
What happens if the equipment breaks or fails while you are closed?
Please call any of the contact numbers at IBYM Rental soon as the problem occurs. Leave a message and someone will call you back. Rental charges will not change if you fail to inform us at the time of the problem.
What happens if I need to keep my equipment longer?
Please contact us to check availability of an extended rental. Any equipment returned past rental time/date will be charged a late fee.
Are trailers included with the rental?
We offer trailers for an additional fee.
Do I need to make a reservation to rent equipment?
Yes. You can book online or by phone. Once your booking is confirmed, we will have your equipment ready at your scheduled pick up time.
Do I need to return the equipment clean?
Yes. Any rental equipment returned dirty will be charged a cleaning fee.
What happens if my rental is on a rainy day?
IBYM Rental is not responsible for rainy days or bad weather. However, each situation is different and will be looked at to decide what can be done to satisfy our customer.
When is rental payment due?
First time customers are required a 50% deposit of total rental fee when making reservation, remaining balance is due at equipment drop off.
Are there additional charges?
The only additional charges are, if your rental is damaged, returned late, very dirty, or returned low fueled. We do not add or change prices when tools are already rented.